DomainPlus Money-Back Guarantee

30-Day Full Money-Back Guarantee
no questions asked

DomainPlus Money-Back Guarantee

It’s been our mission to help customers to grow their business online. We’ve put our considerable time and effort in order to provide you with the best products and services. However, if in any case our products/services do not fulfill your requirements, you can cancel within 3 days (for domains); 30 days (for hosting) and still get a full refund!

We at DomainPlus strive to improve ourselves to serve you better. We greatly appreciate your valuable feedback — positive or negative — send it to us anytime at marketing@exabytes.my. Thank you once again for spending your precious time to try our products and services.

Domain Money-Back Guarantee

Domain Names (3 Days Money-Back Guarantee)

The Domain Name Money-Back Guarantee is valid for 3 days only (from the date of payment). DomainPlus will refund (in the form of credits) to your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us. Refund requests made after the 3-day period is strictly not allowed.

Web Hosting Money-Back Guarantee

Web Hosting (30 Days Money-Back Guarantee)

With DomainPlus 100-DAY Risk-FREE Money-Back Guarantee on All Hosting plans (for Annual Plans and Above), you can cancel your hosting and get 100% refund within 100 days from your payment date, absolutely no questions asked. Just let us know and we’ll send you a refund.

Web Hosting Plans (Annual Plan and Above) that are entitled to DomainPlus 30-day Full Money-Back Guarantee are:

*Note: Customers are entitled to a refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above.

Frequently Asked Questions (FAQ)

For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.
We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card.
Please note that you will receive the refund in 14 days (credit card) OR 30 Days (bank transfer).

Please send an email to our Billing Team at billing@exabytes.my and we will assist to process the refund.

You may request for a refund on hosting as long as you have made payment for your hosting plan for 1 year or above. Check here on which Web Hosting Plans (Annual Plan and Above) that are entitled to refund.

Announcement: We wish to inform you Domain Plus will now be operating under Exabytes. Click here for more information.